Game Time: Executing Precise Data Delivery in Esports Tournaments

In the first part of this series, we spoke with the Bayes Esports Operations team on what is involved in preparing for an esports tournament, from navigating fixture changes, conducting due diligence, and ensuring our customers have a master content calendar of all upcoming matches. In the second part of the series, we dive into what it takes to effectively deliver accurate, granular, fast data, for every tournament, including offline and online matches. Keep reading to learn more about the global freelance team, the efficient coordination, and the tools our team uses to stay on top of it all.

24/7 Operators All Across the World

Since Bayes Esports is the leading data provider for CS2 and Dota 2 tournaments, there is coverage year-round, spanning multiple time zones. This requires the team to assign operators and 24/7 customer support for each match. Bayes Esports’ team of dedicated freelancers from around the world makes this possible.

Sanja, responsible for the coordination of the freelancers says, “We’re lucky to be working with some of the best people from all around the world. They’re the backbone of our team and we’re thankful for their devotion to contribute to the company’s vision.”

The freelancers are divided into teams depending on their job function: Operators, L2 Coordinators, Support Agents, Curators, and Monitors. The teams are then led by different members of the in-house Operations team.

Daria, our Operations Specialist, walks us through each role’s responsibilities. “The curation team is available 24/7 and their main function is to update and maintain our fixture directory. Another around-the-clock team is the Support Squad who are ready to answer questions at any moment. There is also always one Coordinator on hand to support the four main freelancer departments.”

The number of operators required daily is determined by the number of concurrent matches and the number of matches in total across a tournament day. With the dynamic nature of esports, it is common for matches to be scheduled with a fast turnaround time. Thankfully, our excellent freelancer teams are extremely flexible and are able to jump in at short notice.

With freelancers from 21 countries and 4 continents, Bayes Esports provides extensive timezone coverage but also ensures the team have the ability to work during suitable hours. While managing many people across different time zones can be a challenge, our Operations team has created an environment where everyone feels valued.

Here’s what Iago Ribeiro, a Technical Support Agent had to say about the team: "I know, everyone says their company is ‘like family’—it’s part of the hiring game, right? But at Bayes Esports, I genuinely felt that. When I was first invited to join, I had to turn it down because of a recent loss in my family. After nearly a year of grieving and recovery, I reached out again, and their response was basically, ‘We waited for you. Welcome to the family.’ That kind of support isn’t something you find everywhere, and it’s why you won’t see me leaving anytime soon.”

Let the Games Begin!

Once the freelance team is in place, and the fixture schedule is set, we are ready for the games to begin. The first thing the team does is check the data flow and make sure the real-time video stream looks good.

“If any issues come up, our dedicated teams are ready to handle them, and for any match start delays, we have well-established communication channels with our partners”, says Sanja, our Live Operations Specialist.

When I asked about navigating challenges that arise, Daria shared that they have processes and protocols in place to help overcome any obstacles and an incredible support system in the Bayes Product and Engineering Teams, many with their own expertise within the esports world.

So while some challenges cannot be avoided, they do lead to important protocol developments, from new checklists and additional safety nets during matches. Daria shares, “Strong and thorough preparation is paramount in this whimsical industry (as well as good crisis management).”

Bayes One-Of-a-Kind Tools for Precise Data Delivery

With the Live Match Data flowing directly from the source, Bayes Esports uses a mix of automated and manual work to ensure the process is as streamlined as possible. Daria shares, “We introduced new tools, made improvements based on the freelancer’s feedback, and are continuously working on reducing the error potential.”

From various parsers and multiple processes, the tools are constantly in development. Bayes Esports has also developed products to make the delivery of Live Data as seamless as possible, such as Big Picture (an internal tool) and Bayes Dashboard for Traders.

“Big Picture shows us all of the information of the match, as well as the chunks of data transferred, and Bayes Live Data Dashboard offers real-time data visualization, a real-time video stream, player position maps, and a comprehensive, detailed timeline of the events. These tools are invaluable, allowing us to monitor parsing success and confirm that everything is functioning as expected,” shares Sanja.